Help & Support
Having trouble with your passes? We're here to help you get ready for the Garba.
Urgent Help
For immediate assistance with payment failures or missing QR codes, message our dedicated support team on WhatsApp.
WhatsApp UsSupport Hours
Monday - Sunday
10:00 AM - 8:00 PM
Frequently Asked Questions
My payment failed, but money was deducted. What do I do?
Don't panic! UPI transactions usually refund automatically within 24-48 hours if they fail. If the money was successfully credited to our account, please send a screenshot of the transaction ID to our WhatsApp support, and we will manually generate your passes.
I bought 5 passes. Will I get 5 QR codes?
No, you will receive **one single Group Ticket QR code** that admits 5 people. You and your friends must arrive at the entry gate together. The volunteer will scan your code once and allow all 5 of you to enter. You cannot share the code for separate entry.
I didn't receive my QR code after submitting the form.
Our admin team manually verifies every payment screenshot. This process can take anywhere from 1 to 4 hours. Once verified, you will receive your official Ticket ID and QR code via Email and WhatsApp. If it has been more than 12 hours, please contact our support.